Returns & Exchanges

Return of Goods

a) Goods returned for exchange due to our error would be accepted freight forward using the original carrier.

b) At our discretion, we may accept returns in other circumstances provided they are unopened, unmarked and returned freight paid.

Exchange of Goods

At our discretion, we may exchange goods provided they are unmarked and returned freight paid. Generally this will apply to goods that have been stored inside. Due to weathering we cannot accept the return or exchange of gabion products that have been left outdoors.

Damaged Goods, Lost in Transit

a) We will not consider any claim for damaged Goods or for short or incorrect delivery unless we are notified in writing within 7 days of receipt of Goods or within 14 days of dispatch date in case of non delivery.

b) Goods damaged by freight must be identified as such on the cartage note prior to accepting delivery.

c) Permathene is not liable for any consequential damages and claims in the event of goods not arriving at the expected time as these matters are beyond our control. In the case of urgent premium couriers where the goods fail to arrive within the expected time frame we will refund the shipping.