When choosing a shipping method at checkout the options are:
General Road: Customer unloads. This means either the customer has access to a forklift or is prepared to unload manually. If the consignment is light (less than 50kg) this is easy. If the consignment is greater then the customer must be prepared to assist the driver in unloading by hand. If this is not possible you must select the next shipping option (Liftgate Delivery).
Liftgate Delivery: Driver unloads the pallet using a hydraulic ramp. The driver will leave the pallet on the drive. This liftgate service does not include special unloading to a construction site where access cannot be made by normal truck. Such deliveries are by crane (hi-ab) and are by special quotation only.
Australia Post/ Sendle: Products which are small enough can be shipped via Aus Post and Sendle. If these options are available at checkout it may be cheaper than standard transport.
Collect: This is from our warehouse 28 Mount Erin Road, Campbelltown NSW 2560. Check with us if you're unsure as to the total weight for your trailer or car. Telephone (02) 4620 7837.
Wide Width, Over Weight and Out of Area
If you see no shipping options please contact us for a quotation.
Where we Ship to:
Australia nationwide for all products.
USA and New Zealand for selected products which are able to be shipped by Australia Post international.
Countries (outside Australia):
We are not responsible for any duty (import duty) nor taxes.
We use the following carriers for most consignments depending upon weight and size: Australia Post, Toll, TNT and regional carriers including Northline. The service is door to door. If you prefer for the consignment to be shipped by your own carrier select "Collect" at checkout and advise us in the comments section.
Leaving Goods Without Signature:
Both Australia Post and Toll will accept "authorize to leave" shipments. You must state in the comments section that you want the goods to be left if you are not going to be available to accept delivery. We accept no responsibility in the event the goods go missing once the shipping company provides confirmation of delivery.
In the event the customer does not specifically request "authorize to leave" and the goods are not delivered because there is nobody to accept delivery then the customer will be charged a re-delivery fee.
If the consignment is on a pallet and you require the goods to be left without signature you must choose Liftgate Delivery as the driver will not manually unload from a pallet without assistance.
We will notify you of the estimated shipping times. These vary depending upon location.
Weight is indicated by actual or volumetric calculated by Length x Width x Height in meters x 250 = Volumetric Weight in kilograms and is indicated as Unit weight of products at checkout if the volumetric weight is higher than the actual weight. Some products have additional factors for oversize which are incorporated into the unit weights.