When choosing a shipping method at checkout the options are:
We ship same day or next in most cases. Options as follow:
Collect: This is from our warehouse at 9&11/ 8 Gladstone Road, Castle Hill, Sydney, NSW 2154. Check with us if you're unsure as to the total weight for your trailer or car. Telephone (02) 7804-2656.
Australia Post: Products which are small enough can be shipped via Aus Post. If these options are available at checkout it may be cheaper and is usually faster than standard transport. Australia Post orders are processed same day if received before 1pm Mon-Fri (excluding holidays).
TNT: Usually reliable and fast. They pickup twice daily from us and we prefer this service where possible. Savings can be made by delivering to the nearest TNT Depot. Contact us and it will be cheaper in most cases.
General Road: Customer unloads. This means either the customer has access to a forklift or is prepared to unload manually. If the consignment is light (less than 50kg) this is easy. If the consignment is greater then the customer must be prepared to unload by hand. If this is not possible you must select the next shipping option (Liftgate Delivery), or contact us.
Transit times depend upon location and can be from 2 days up to 2 weeks for remote areas. Generally metro Sydney is next day, metro Melbourne, Adelaide, Brisbane is 2-3 days, Perth, Darwin, Hobart allow 5-7 days.
Liftgate Delivery: Driver unloads the pallet using a hydraulic ramp. The driver will leave the pallet on the drive. The liftgate service does not include special unloading to a construction site where access cannot be made by normal truck. Such deliveries are by crane (hi-ab) and are by special quotation only.
Wide Width, Over Weight and Out of Area
If you see no shipping options please contact us for a quotation.
Where we Ship to:
Australia nationwide for all products.
International for selected products which are able to be shipped by Australia Post international.
Countries (outside Australia):
We are not responsible for any import duty. All charges are in AUD.
Carriers
We use the following carriers for most consignments depending upon weight and size: Australia Post, Hunter Express, TNT and regional carriers including Northline. The service is door to door or to depot. If you prefer for the consignment to be shipped by your own carrier select "Collect" at checkout and advise us in the comments section.
For B2B we use TNT, Hi-Tranz, etc.
Leaving Goods Without Signature:
Both Australia Post and Toll will accept "authorize to leave" shipments. You must state in the comments section that you want the goods to be left if you are not going to be available to accept delivery. We accept no responsibility in the event the goods go missing once the shipping company provides confirmation of delivery.
In the event the customer does not specifically request "authorize to leave" and the goods are not delivered because there is nobody to accept delivery then the customer will be charged a re-delivery fee.
If the consignment is on a pallet and you require the goods to be left without signature you must choose Liftgate Delivery as the driver will not manually unload from a pallet without assistance.
Shipping Times
We will notify you of the estimated shipping times. These vary depending upon location.
Shipping Weight
Weight is indicated by actual or volumetric calculated by Length x Width x Height in meters x 250 = Volumetric Weight in kilograms and is indicated as Unit weight of products at checkout if the volumetric weight is higher than the actual weight. Some products have additional factors for oversize which are incorporated into the unit weights.